Employee Assistance Program

The Employee Assistance Program (EAP) is a free, professional, confidential counselling service for you, your immediate family and members of your household - paid for by Swinburne.

To contact the EAP ph: 1300 360 364

What issues can the EAP assist with?

The EAP can assist with any personal or work-related issues including:

The focus of the EAP is on early intervention and addressing minor issues before they develop into major ones.

Who can access EAP?

The Employee Assistance Program is available to all continuing and fixed term, full time and part time staff at Swinburne University of Technology.

How can the EAP help you?

The EAP is about short-term, solution focused counselling. The counselling discussion is informal, friendly and focused on your needs. It can be face to face or over the phone, whichever is more convenient for you.

Counselling can help you to:

	Clarify a problem
	Identify options and
	Develop plans to approach difficult issues in a constructive manner.

After counselling, your EAP counsellor may suggest that other further assistance may be useful. If you choose to take up a referral outside of the EAP, you are responsible for any costs. Where possible referral is made to a service that is free or within your capacity to pay.

Who is the Service Provider?

The EAP is provided by an independent company called Davidson Trahaire. Davidson Trahaire counsellors are all registered psychologists, who have extensive training in counselling and workplace consulting.

How can I access the EAP?

EAP appointments can be made by telephoning Davidson Trahaire. Your manager, supervisor or Human Resources Consultant may suggest the use of the EAP, but attendance is entirely voluntary.

When can I access the EAP?

You can access the EAP in your own time. In this case no one will know. Or you may request through your manager, to attend an appointment during work time. If approved, you should agree on a suitable time with your manager or supervisor before confirming a time with Davidson Trahaire. It is not necessary to divulge the nature of the problem when requesting time to attend.

	Hours of Operation and Services Available: Davidson Trahaire operates during core business hours, from 8:00am to 6:00pm, Monday to Friday. During this time all services are available, either via telephone or in a face-to-face setting. In addition, a number of Davidson Trahaire locations provide services outside these hours on a regular basis, including evening and weekend counselling. Davidson Trahaire locations are listed below.
	Emergency Telephone Service: In addition, an emergency telephone service is provided 24 hours a day, 7 days a week, for times when individual circumstances require an immediate response. On-call counsellors are available to respond as the situation requires.
	Davidson Trahaire Locations: Melbourne metropolitan region Nationally International

How can managers refer staff to the EAP?

On occasion, managers may wish to suggest to a staff member that they may benefit from using the EAP. There may be some employees who are in need of help or who are not performing or coping with their work. Again, the decision to attend is entirely up to the employee.

Confidentiality?

All EAP consultations are confidential and Davidson Trahaire will not share information about you with anyone unless authorised to do so by you in writing.

In the case of workplace issues, you may authorise your counsellor to discuss the matter with another person you nominate to help address the situation.

Confidential Counselling Contact

To access Confidential Counselling, please call Davidson Trahaire on:

	ph: 1300 360 364
	website: www.davcorp.com.au

Swinburne Contact for EAP

Swinburne Contact for all EAP Queries:

Jenny McGrath
Workcover Coordinator
Phone: 9214 8223
Email: jemcgrath@swin.edu.au

Davidson Trahaire Locations (Melbourne Metropolitan Region)

	St Kilda Rd
	Bourke St
	Box Hill
	Oakleigh
	Essendon
	Reservoir
	Hawthorn
	Kew
	Glen Waverley
	Healesville
	Cheltenham
	Dandenong

Davidson Trahaire Locations (Nationally)

Click here to view a list of locations Australia-wide

Davidson Trahaire Locations (Internationally)

Davidson Trahaire also provides international counselling to Swinburne Staff. Please contact Davidson Trahaire for further details.